Does Innovexus do remote support like Bomgar?
No. Bomgar PRA (now BeyondTrust PRA) is a remote support product purpose-built for vendor access, third-party support, and IT help desk workflows — attended sessions, screen sharing, file transfer for support agents. Innovexus does session brokering with credential vaulting, which is a different workflow: an authorised admin connects to a managed device through the per-tenant pod with hardware-rooted authentication, no credential exposure, full session recording. If your use case is "vendor support agents need temporary access to client systems with screen-sharing oversight," Bomgar/BeyondTrust PRA is the right tool. If it's "internal admins access infrastructure devices through a brokered session with audit," Innovexus fits.